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Who are the CQC?
read about our latest inspection
The CQC or Care Quality Commission is the independent regulator of health and adult social care in England.
They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve.
They monitor, inspect and regulate services and publish what they find to the public.
They analyse 5 key aspects of care - safety, effectiveness, how well-led a company is, how caring and responsive a care company is.
See below for what they had to say about Hedgerow Homecare.
We received a 'GOOD' rating in all 5 of the test categories
SAFE
Good ✓
Care staff were able to tell us how they could recognise abuse and knew how to report it appropriately. Risk assessments were detailed and specific to the person’s individual needs and requirements.
People were supported to have their medicines safely.
Robust recruitment processes were adhered to, to ensure that only suitable staff were recruited.
EFFECTIVE
Good ✓
Care staff received regular training to effectively carry out their role. Care staff were supported in their role through regular supervisions.
Where people required support with their nutrition and hydration, their dietary preferences, likes and dislikes had been recorded in their care plan.
People had access to health and social care professionals and were supported in this area by the care staff supporting them, where required.
WELL-LED
Good ✓
Service users and relatives knew the registered manager and were able to raise any concerns or issues at any time. Several quality assurance systems were in place which assessed the standard of care provision with a view to learning and making improvements.
There was an open and transparent culture within the service where good practice was identified and encouraged.
CARING
Good ✓
People and relatives told us that care staff were caring and treated them with respect and dignity.
Care plans were detailed, and person centred.
People were supported to make informed decisions about the care that they received.
RESPONSIVE
Good ✓
Service users were actively engaged in making decisions about their care.
The service had not received any formal complaints since they had begun providing care and support. Where small issues and concerns were raised, we saw that the registered manager had systems in place to ensure that these were dealt with and recorded effectively.